Refund Policy

Introduction

At NEZHNA, we strive to ensure your complete satisfaction with our services. This Refund Policy outlines the terms and conditions regarding refunds for our AI-powered streaming growth services.

By using our services, you agree to the terms of this Refund Policy. Please read this policy carefully before making any purchases.

1. Digital Nature of Services

NEZHNA provides digital services focused on streaming platform growth. Due to the digital and non-tangible nature of our services, once our system begins processing your order, it cannot be returned like a physical product.

2. Refund Eligibility

Refunds may be issued in the following circumstances:

2.1 Services Not Delivered

If we fail to deliver the services you purchased within the promised timeframe (as specified in the service description), you may be eligible for a full refund.

2.2 Significant Underdelivery

If our service delivers significantly less than what was promised (less than 70% of the ordered amount), we may issue a proportional refund or provide additional service to make up the difference, at our discretion.

2.3 Technical Issues

If a technical error on our part prevents the service from being delivered properly, we may issue a full or partial refund, depending on the circumstances.

3. Non-Refundable Circumstances

Refunds will generally not be issued in the following situations:

3.1 Change of Mind

Once a service has been purchased and processing has begun, we cannot issue refunds simply because you change your mind about wanting the service.

3.2 Incorrect Information Provided

If you provide incorrect information (such as wrong streaming channel links, usernames, etc.) that prevents our service from working correctly, refunds will not be issued. Always double-check your information before submitting an order.

3.3 Platform Policy Changes

If the streaming platform changes its policies during service delivery in a way that affects our ability to deliver the service, we cannot be held responsible and refunds may not be issued.

3.4 Account Violations

If your streaming account violates the platform's terms of service independently of our services, resulting in restrictions that prevent our service from working, refunds will not be issued.

4. Refund Process

To request a refund, please follow these steps:

1. Contact our support team via email at [email protected] or through our Discord server.
2. Provide your order details, including order number, date of purchase, and service purchased.
3. Explain the reason for your refund request with any relevant supporting information.
4. Our team will review your request and respond within 2-3 business days.

If your refund request is approved, the funds will be returned to your NEZHNA account balance. If you prefer a refund to your original payment method, please specify this in your request, though additional verification may be required.

5. Refund Timeframe

Refund requests must be submitted within 7 days of the order completion date. Requests received after this period may not be considered.

Once approved, refunds will be processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

6. Account Balance and Credits

Refunds issued to your NEZHNA account balance can be used for future purchases on our platform. Account balance funds do not expire and can be used at any time.

7. Changes to Refund Policy

NEZHNA reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy regularly to stay informed about our refund terms.

8. Contact Information

If you have any questions about our Refund Policy, please contact us at:

Email: [email protected]

Discord: Join our Discord